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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Julie Palmeroy-Barnett

August 20, 2025

5  out of  5
rating by Julie Palmeroy-Barnett
"My experience with Nancy Kidnocker was exceptional. She helped me with several matters and goes above and beyond the aspects of her job to accommodate her customers"
We responded:
"Thank you for sharing your positive experience with Nancy. It's wonderful to hear how she went above and beyond to assist you. Your feedback is greatly appreciated and will be shared with Nancy and the team. We're committed to providing exceptional service, and it's rewarding to know we met your expectations."
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Steve Walsh

August 18, 2025

5  out of  5
rating by Steve Walsh
"Nancy did an outstanding job of answering questions regarding billing and coverage, unlike our new agent Clint Harris who wouldn’t even return my phone calls. I spoke to Josh in the Republic Rd office a few days before I spoke to Delaney on August 11. I requested that Josh have Clint call me. The call I received was from Delaney and I expressed my frustration that Clint did not view my call worthy of a personal call as requested."
We responded:
"I am extremely happy that Nancy was able to answer your questions. I want to apologize for not returning your calls. I have spoken with every single person that works in the office, and nobody could recall a time that you asked to speak to me. If you have ever asked a question or left a voicemail, you are directed to the person in the office that specializes in the specific area of the question. I typically don’t make the phone call back unless someone asked to speak to me directly. This is not because I don’t want to talk to people, but I just can’t handle the volume of calls and emails alone. Please let me know if I can help in any way. Clint"
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the Thomas's

August 16, 2025

5  out of  5
rating by the Thomas's
"Nancy Kidnocker was terrific! Great customer service; helped us understand our coverage needs and discussed all the different and differences in insurance options. Nancy kept in contact with us, checking in to see if we had questions, if we were pleased with our policies, and in on us as folks. We have never had such a considerate agent. Nancy Kidnocker is a knowledgeable, approachable, genuinely willing to help agent. When you need understanding and solid insurance coverage and support, Nancy Kidnocker is your person - hands-down."
We responded:
"Thank you so much for sharing your experience with Nancy. It's wonderful to hear how she provided you with exceptional service and helped you navigate your insurance options. Nancy's dedication to staying in touch and ensuring your satisfaction truly reflects her commitment to her clients. Your feedback is greatly appreciated and will be shared with Nancy and the team. We're delighted to know you feel well-supported with your insurance needs."
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Debbie Bain

August 15, 2025

5  out of  5
rating by Debbie Bain
"As a realtor, I truly appreciate professionals who go the extra mile for clients. Nancy went above and beyond to help resolve an issue my clients were experiencing with their roof claim. I highly recommend reaching out to her if you’re facing any claim challenges."
We responded:
"Thank you for sharing your experience, Debbie. It's wonderful to hear that Nancy was able to assist your clients with their roof claim. Going the extra mile is something we strive for, and it's great to know Nancy made a positive impact. Your recommendation means a lot to us."
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emma thomas

August 14, 2025

5  out of  5
rating by emma thomas
"I do not have Clint Harris as my agent, but with another State Farm agent. Nancy Thomas went out of her way to give me good advice on insurance and I would highly recommend her if you needing advise on a policy."
We responded:
"Thank you for sharing your positive experience with Nancy Thomas. It's wonderful to hear that she provided you with valuable advice on your insurance needs. Your recommendation means a lot, and we're glad to know that you received the support you were looking for. If there's anything else you need, feel free to reach out."
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Mark Thomas

August 14, 2025

5  out of  5
rating by Mark Thomas
"I had the pleasure of working with Nancy K. when purchasing my insurance policies, and I couldn't be more impressed! From the very beginning, Nancy was incredibly professional, knowledgeable, and attentive to my needs. She took the time to explain all my options in detail, helping me understand the best coverage for my specific situation without any pressure. From start to finish, she was professional, knowledgeable, and incredibly patient, answering all of my questions in detail. Here’s a breakdown of what made the experience so great! Personalized Advice: It was clear that Nancy truly cared about finding the right fit for me. She took my specific needs into account and helped me navigate the various policy choices, ensuring I made an informed decision. Professionalism: Nancy demonstrated top-notch professionalism throughout the entire process. She was punctual, respectful, and made everything seamless—from the paperwork to the follow-up communication. Prompt Response Time: Every time I reached out, Nancy responded quickly, which made me feel valued and reassured. I never had to wait long for an answer, and it made the process feel much more efficient. Trustworthy and Honest: I really appreciated how Nancy was upfront about what was best for my situation, even if it meant suggesting a more cost-effective option. She wasn't pushy and made sure I felt confident in my choice. I highly recommend American Family to anyone looking for an insurance Company who will put their needs first and provide exceptional service. Truly a 5-star experience!"
We responded:
"Thank you, Mark, for sharing your experience with Nancy. It's wonderful to hear how she provided personalized advice and demonstrated professionalism throughout your insurance journey. Her prompt responses and honest guidance clearly made a significant impact, and we're delighted to know you felt valued and confident in your decisions. Your recommendation means a lot, and we're grateful for your trust in us."
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Doug Lee

August 10, 2025

1  out of  5
rating by Doug Lee
"This office added my wife to my insurance plan but misspelled her name. She had a different state farm agent at the time when we got married. The accounts didn’t tie together and we lost out on a year of discounts and savings."
We responded:
"I must admit that this google review caught me off guard. I haven’t been your agent in so long that I had trouble figuring out where you were insured. I did call your agent to find out what you were upset about that got directed at my office. It sounds like a conversation was had in that office and they were correcting a multiline discount that didn’t migrate to the new system. The migration happened over a year after you left my office, and I never had your wife insured. My understanding is that you moved to her agent when you got married and bought the house together. I am truly sorry that this happened. If you ever have a question about something that is going on with your policies, please call me and see if we can resolve the issue directly."
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Charles Laden

August 5, 2025

5  out of  5
rating by Charles Laden
"Very good 👍"
We responded:
"Thank you, Charles, for your positive feedback and the perfect rating! It's great to hear that you had a very good experience with us. We appreciate your support and look forward to continuing to meet your insurance needs."
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melinda puckett

August 4, 2025

5  out of  5
rating by melinda puckett
"Nancy is top notch! Great customer service!"
We responded:
"Thank you, Melinda, for sharing your positive experience. It's wonderful to hear that Nancy provided you with great customer service. Your feedback is greatly appreciated and motivates us to continue delivering exceptional service."
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Kelsey Thompson

June 13, 2025

5  out of  5
rating by Kelsey Thompson
"Taylor was super helpful getting our auto insurance switched over. She called to let me know we'd get a discount on our home insurance through them if we added our auto, and made the process virtually seamless. Now we're saving on both our home and auto insurance while having even more coverage than we did with our previous company. We love a bundle-rooski."
We responded:
"Thank you, Kelsey, for sharing your experience. It's great to hear that Taylor was able to assist you in switching your auto insurance and help you save on both your home and auto coverage. We're glad to know the process was seamless and that you're enjoying the benefits of bundling. Your feedback is much appreciated, and we're delighted to have you with us."
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Karen Zapata

June 12, 2025

5  out of  5
rating by Karen Zapata
"Dalton es un agente de seguros increíble: habla español, te explica a detalle cómo funcionan los seguros y siempre te da opciones para ahorrar dinero. ¡Muchas gracias Dalton por tu paciencia!"
We responded:
"Gracias por compartir tu experiencia con Dalton. Nos alegra saber que su atención y dedicación te han sido útiles. Valoramos mucho tus comentarios y estamos aquí para seguir ayudándote con tus necesidades de seguros."
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Topsi Long

May 5, 2025

5  out of  5
rating by Topsi Long
"It was so nice to meet you. You were so good to explain everything to us in a way that we understood easily. But, you and the State Farm Team went above and beyond when our car wouldn't start. Jake from Start Farm has nothing on the three of you that helped us. Thank you again."
We responded:
"Thank you for your kind words and for taking the time to share your experience. It's wonderful to hear that the explanation was clear and that the team could assist when your car wouldn't start. Your feedback is greatly appreciated, and we're glad to have been able to help."
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Rhonda Andersen

May 3, 2025

5  out of  5
rating by Rhonda Andersen
"Michelle was very helpful and easy to talk to. I highly recommend her. She was able to save me a lot of money on my car insurance as well as my homeowner insurance."
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Michelle was able to assist you effectively and help you save on both your car and homeowner insurance. Your recommendation means a lot, and we're glad to have been able to meet your needs."
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A A

May 2, 2025

5  out of  5
rating by A A
"I spoke with Taylor. Everything was explained very well. Thank you so much"
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Taylor was able to explain everything clearly for you. Your feedback is greatly appreciated, and we're glad to know you had a great experience."
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Monica Peterson

May 2, 2025

5  out of  5
rating by Monica Peterson
"I love my State Farm. ALWAYS THERE for me.Ive been with State Farm for 40+ years, and nothing could pull me away from their service, kindness, and my Angent and staff. Thank You Clint Harris group of Springfield Mo."
We responded:
"Thank you, Monica, for your wonderful feedback. It's truly heartening to hear that you've been with us for over 40 years and that our service and team have made such a positive impact. We're grateful for your trust and loyalty. Your kind words about Clint Harris and the Springfield team mean a lot to us."
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Shelbi Siebenaler

April 29, 2025

5  out of  5
rating by Shelbi Siebenaler
"Michelle was able to save us so much money on our home and auto policies! She was extremely helpful, gathered all necessary information for us, explained all the details, and had us completely set up before the end of the day! My previous agency (won’t name names) would take weeks to even respond to an email…needless to say, working with Michelle was refreshing and made insurance shopping so much easier! Thank you for all your help!"
We responded:
"Thank you for sharing your experience with us. It's wonderful to hear that Michelle was able to assist you so effectively and save you money on your home and auto policies. We strive to provide prompt and thorough service, and it's great to know that Michelle made the process smooth and refreshing for you. Your feedback is greatly appreciated, and we're glad to have made your insurance shopping easier."
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carson harlan

April 24, 2025

5  out of  5
rating by carson harlan
"James was pleasantly great to work with, definitely recommend!"
We responded:
"Thank you, Carson, for sharing your positive experience with James. It's wonderful to hear that he made such a great impression. Your recommendation means a lot to us, and we're glad to have been able to assist you."
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Sergii Kosteniuk

March 24, 2025

5  out of  5
rating by Sergii Kosteniuk
"Mrs. David helped a lot. Thank you State Farm for making life easier."
We responded:
"Thank you for sharing your positive experience with us. It's wonderful to hear that Mrs. David was able to assist you effectively. We appreciate your feedback and are glad to know we could help make things easier for you. Your satisfaction is important to us, and we look forward to continuing to serve your insurance needs."
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Terri Cypret

March 4, 2025

5  out of  5
rating by Terri Cypret
"I had to make a few different last minute changes in my policies and Michelle was great. She answered all my questions and was very patient and kind as I think I asked quite a few. Really everyone at this office has always been so kind and gave great customer service every time I have called."
We responded:
"Thank you for sharing your experience, Terri. It's wonderful to hear that Michelle was able to assist you with your policy changes and that you found her to be patient and kind. We're glad to know that our team consistently provides you with great customer service. Your feedback is greatly appreciated and helps us continue to serve you better."
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Ethan Gregory

January 31, 2025

5  out of  5
rating by Ethan Gregory
"I had an absolutely incredible experience switching to State Farm after working with Michelle. She was able to save me $100s/year compared to my previous auto insurance provider. I had no idea the money I would save with just a quick quote. Major shoutout to Michelle for her hard work un answering all my questions and easing my hesitations about switching providers. Her knowledge and attention to detail cannot be beat. So excited to begin my State Farm journey thanks to her!"
We responded:
"Thank you, Ethan, for sharing your experience with us. It's fantastic to hear that Michelle was able to assist you in saving money and making the transition to State Farm smooth and reassuring. Her dedication to addressing your questions and concerns truly reflects the level of service we strive to provide. We're delighted to have you as part of the State Farm family and look forward to supporting you on your insurance journey."
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Jen Stephens

January 21, 2025

5  out of  5
rating by Jen Stephens
"Best insurance agency in town! Make sure you see Michelle Roberts when you go in there. You’ll fall in love with her just like I did!"
We responded:
"Jen, Thank you for the great review for Michelle. She truly is the greatest!"
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Lisa Stephens

January 17, 2025

5  out of  5
rating by Lisa Stephens
"Michelle was very helpful to find me better prices for my autos and renter insurance. Michelle went the extra mile to find the best coverages for me. Very friendly and caring. Loving state farm."
We responded:
"Thanks for sharing your experience, Lisa! It's wonderful to hear that Michelle was able to assist you in finding better prices and coverages for your auto and renter insurance. We're delighted to have you as part of the State Farm family!"
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Michael

December 20, 2024

5  out of  5
rating by Michael
"Nancy returned my call about my claim and took the time to get me the information I needed to get my claim updated. She also called my roofing company to collect information that might save me money on my home insurance!! She is a 5 star employee!!"
We responded:
"Thank you, Michael, for sharing your experience with Nancy! It's wonderful to hear how she went above and beyond to assist with your claim and even reached out to your roofing company to help save you money. Your feedback is greatly appreciated, and Nancy will be recognized for her excellent service."
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Blake Baum

December 9, 2024

5  out of  5
rating by Blake Baum
"I always get exceptional customer service with the Clint Harris State Farm agency! David has been my agent since switching insurance providers. In that time, he has always made things simple, efficient, and worked hard to present me with the best coverage at the most affordable prices. David has become more of a friend than an agent, and ultimately that’s what a good insurer should be: someone who cares for your well being. At Clint Harris State Farm, that’s what you can expect!"
We responded:
"Thank you so much for sharing your experience with Clint Harris State Farm! It's fantastic to hear that David has made your insurance journey simple and efficient while providing you with great coverage at affordable prices. Building a relationship where you feel cared for and valued is exactly what we strive for."
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Dani Rasson

December 9, 2024

5  out of  5
rating by Dani Rasson
"David Cook was extraordinarily professional & personable. I was able to save on my homeowners & auto insurance. I highly recommend!"
We responded:
"Thank you so much for sharing your experience with David Cook! We're delighted to hear that you were able to save on your homeowners and auto insurance."